Shipping Information

*BREXIT UPDATE: From 1 January 2021 all orders being delivered to an address in Europe (including the Channel Islands) will be subject to local taxes and duties. Please contact your local customs office for further information.*

All orders are dispatched on regular working days, Monday to Friday. We aim to dispatch all orders within 2 working days, however, please note that during sale periods delays may be incurred due to increased volume.

The below shipping times should be used as a guide only and are based on time from dispatch. DMY BY DMY cannot be responsible for delays as a result of remote delivery locations, national holidays, customs delays or adverse weather conditions.

United Kingdom

  • Standard (3 working days) – Free
  • Next Working Day (Order by 1pm) – £5.00

Europe – Zone 1

Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Isle of Man, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden

  • Standard (Within 4 working days) – £9.95
  • Express (Next Working Day – Order by 12pm) – £16.95

Europe – Zone 2

Albania, Andorra, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Ukraine

  • Standard (Within 6 working days) – £14.95
  • Express (Within 2 working days) – £21.95


  • Within 3 working days – $16.95


  • Within 4 working days – £15.00


  • Within 5 working days – £16.95

Australia and New Zealand

  • Within 6 working days – £15.00

Rest of the World

  • Within 7 working days – £20.00

Order Tracking

All of our deliveries feature full online tracking. Once your order has been dispatched you will receive a shipping confirmation email with your tracking number. You can click on this tracking number to view your shipment’s progress.

Duties and Taxes

Import duties and taxes are the responsibility of our customer and need to be settled once your order arrives at its destination. Our courier will contact you with the details of any import charges to be paid.

Please note: if a package is refused and returned to our warehouse, any return shipping costs and duties / taxes incurred will be deducted before a refund is credited.

P.O. Boxes

Please note that we do not deliver to PO Box addresses.